Refund policy
Returns and Refund Policy
Refundable
We are happy to accept returns as long as the following requirements are met.
1. Contact us at sales@treasuresonline.ca with the order number. Please let us know the reason you wish to return the item. We will contact you to make sure your item meets the requirements in this policy.
2. We only accept returns for items that have been shipped to you within the last 30 days. The 30 days starts from the day your item was shipped. You should have received a notification via email the day your item was shipped.
3. The item must be returned to #12 - 700 Tranquille Road, Kamloops, British Columbia, Canada, V2B 3H9. (Make sure you have confirmation from sales@treasuresonline.ca before you bring or send your item to our store location). You can return the item in person if you wish to save yourself return shipping costs.
4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
5. To complete your return, we require your receipt with the order number that we can look up in our system.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if it has been approved or rejected for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment on Shopify. We do not give a refund for online purchases at the store location. You should expect your refund within 7 days after the item is received.
Late or missing refunds (if applicable)
If you haven’t received a refund after you have been notified that your refund was issued then first re-check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@treasuresonline.ca and we will let you know if the transaction has been processed on our end.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@treasuresonline.ca for confirmation that your item is exchangeable. After you receive confirmation then you can send your item to: #12 - 700 Tranquille Road, Kamloops, British Columbia, Canada, V2B 3H9 and we will ship out your exchanged item. For an exchanged item you are responsible for the return shipping, however we are happy to pay for the new exchanged item to be shipped to you. To see how long it takes for your to receive your exchanged item please see our shipping policy.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Since we are a small store, we try to be competitive by offering you the best price possible. By giving you the best price, we can not offer to cover shipping costs when you return your item. There is no way for us to recover the money paid to the shipping provider.
Non Refundable
- We do not accept returns on Gift cards. (This is standard for most gift cards you buy anywhere.)
- Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. (There is no way for us to recover this cost.) The cost of return shipping will also not be refunded. (Again because there is no way for us to recover the cost from the shipping service.)
For any other questions we can be contacted at sales@treasuresonline.ca.